Guarantee on Returns & Replacements
If we supply the wrong product or if the product is in any way faulty or damaged when delivered or collected, we will exchange it for the correct one after it has been returned. We will make a reasonable effort to exchange the product, but if replacement is not possible e.g. if we are out of stock, we will refund your purchase price or exchange the product when we have received stock. All incorrectly posted products that need to be exchanged or returned must be returned within 14 days after purchase and need to be unopened and unused to be eligible for this refund.
- Refunds on postage / courier fees and products returned within 14 days after purchase
- RT Pharmaceuticals CC will only be liable for postage courier fees back to us if the incorrect products have been supplied to a customer.
- In any other situation the customer will have to pay postage fees for returned products and resend of new products.
- If a customer incorrectly purchased a product and it needs to be refunded a 15% handling, bank charge and restocking fee will be charged on the refund amount.
The product needs to be unopened and unused to be eligible for this refund. This needs to be communicated within 14 days to a RT Pharmaceuticals CC representative. However if advice has been given to a customer via email by a RT Pharmaceuticals CC representative and the incorrect product has been supplied a full refund will be provided to the customer. The items need to be un-opened and unused to be eligible for this refund otherwise it will be refunded based on terms specified by RT Pharmaceuticals CC. Additional to this exclusion, if RT Pharmaceuticals CC incurred any costs e.g purchasing a locally supplied product listed on our website the items cannot be refunded and the customer will be liable for paying RT Pharmaceuticals CC costs incurred to procure the items from another supplier.
- Refunds will not be accepted for any other reasons.
- No Refunds / Exchanges on products returned after 14 days
If RT Pharmaceuticals CC supplies the wrong product or if the product is in any way faulty or damaged, RT Pharmaceuticals CC will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced and RT Pharmaceuticals CC will refund the purchase price of the product. Note that once opened, the goods will not be accepted for a refund and will only be replaced with another of the same product if the product has a factory defect. If you selected bank deposit as a payment option, and wish to return the product, full bank deposit details must be provided. If the name of account holder, bank, branch name, and branch code and account number are not provided the money will not be refunded.
Privacy and Security
Your information is always confidential. RT Pharmaceuticals CC is a safe and secure website and is legally committed to protecting all your transactions and information. Your information will NEVER be disclosed to any third parties, unless obliged to do so by law.
Delivery costs, times and methods
Fee as per our website during cart checkout.
Delivery Methods & Restrictions
SA Post Office – On checkout, additional Comments / Instructions can be given. Parcels can be collected from the Post Office.
Bank Deposits or Electronic Funds Transfer (EFT). Paying by bank deposit or electronic funds transfer (EFT) is easy. Go ahead and place your items in your basket and after Checkout the website administrator will mail you the banking details of the RT Pharmaceuticals CC account with a pro-forma invoice. Pay your billed amount by making an electronic funds transfer (EFT), or by making a direct deposit into RT Pharmaceuticals CC’s account using your order number as a reference and emailing proof of payment to us with the order number. Orders placed and not paid within 7 business days will be deleted from the system to allow restock of the quantities in the order.
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither RT Pharmaceuticals CC nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, RT Pharmaceuticals CC makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to us. This web site is supplied on an ‘as is’ basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with RT Pharmaceuticals CC that the service available from and through this web site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of RT Pharmaceuticals CC and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site. All items purchased from RT Pharmaceuticals CC are made pursuant to agreements with shipping and delivery agents and risk of loss pass from RT Pharmaceuticals CC to such agents upon delivery of any item to such carrier. Neither RT Pharmaceuticals CC nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
Bank deposit payments
Instruction will be given on how to deposit payment for orders into the RT Pharmaceuticals CC bank account and it would be subject to the following rules:
The exact amount must be paid.
The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.
Cheque deposits are subject to a clearing period.
No bank deposits are accepted from outside the borders of South Africa.
Unpaid bank deposit orders are cancelled after seven business days.
Mail order (Cheque)
Instruction will be given for the mailing address the cheque needs to be sent to as well as the name the cheque needs to be made payable to and it would be subject to the following rules:
The exact amount must be paid.
The payment must be identified by supplying a copy of the emailed invoice along with the cheque.
Cheque deposits are subject to a clearing period.
No cheques are accepted from outside the borders of South Africa.
Orders are cancelled after fourteen business days if no cheque has arrived at the specified address.
Agreements of Sale
Placing an item in a shopping basket does not:
Constitute an agreement of sale between RT Pharmaceuticals CC and users cannot hold RT Pharmaceuticals CC liable if such items are not available when the purchase cycle is completed later; and/or constitute an order for such an item; and RT Pharmaceuticals CC may remove such an item from the shopping basket if no stock is available or has been scheduled for import within 2 months. Item stock arrival time will be displayed on individual products and this indicates the estimated delivery date by a forwarding company. Orders can be placed for these items and they will be posted as soon as the stock arrives. The buyer will be notified when placing the order of the expected delivery date for the specific products in the order.
An agreement of sale between RT Pharmaceuticals CC and a user only comes into effect if and when:
A deposit of an electronic transfer is reflected on RT Pharmaceuticals CC’s bank statement (and only if such payment is received within 7 (seven) business days after completion of the purchase cycle); or a direct cash deposit is reflected on RT Pharmaceuticals CC’s bank statement (and only if such payment is received within 7 (seven) business days after completion of the purchase cycle; or a cheque has been received, deposited and the funds cleared within 14 (forteen) business days after completion of the purchase cycle. RT Pharmaceuticals CC reserves the right to refuse to accept and/or execute an order without giving any reasons. RT Pharmaceuticals CC also reserves the right to cancel orders in whole or in part as circumstances dictate. RT Pharmaceuticals CC shall only be liable to refund monies already paid by the customer. RT Pharmaceuticals CC shall take all reasonable efforts to maintain correct prices. However, should errors occur and items are offered at incorrect prices, RT Pharmaceuticals CC will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies paid. If a customer placed an order and requested out of stock items to be purchased on request, the customer will be liable for the amount payable on the order generated and amount due on invoice generated by the system.
Stocks of all goods on offer are limited. RT Pharmaceuticals CC shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, RT Pharmaceuticals CC shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.
While each product has been tried and tested and we have the utmost faith in its abilities as outlined in the product descriptions, we also acknowledge that each person is different and therefore results may vary. We, therefore, cannot guarantee that the product will work exactly as described for each and every person and we also therefore cannot guarantee refunds on products that do not work as expected. Refunds may be given at the sole discretion of RT Pharmaceuticals CC.
IMPORTANT: Most of the products on this website are also available over the counter from Cambridge Pharmacy, Milnerton ,CapeTown.
REGARDING TONGAT ALI CAPSULES: The eurocoma elongifolia used in our capsules are LJ 100 as recommended by Dr Sahelian. As a registered pharmaceutical company we only use ingredients with certificates of analysis / assays and we only purchase from reputable international companies. The only bulking excipient used is L-argenine